This Privacy Policy states how CaliBliss (“we” or the “Website”) collects, uses, and discloses your Personal Information when you visit or use our website or buy from it.
Contact
If you have any further inquiries, require more details about our privacy policies, or wish to file a complaint, please contact us via email at support@calibliss.com or by sending a letter to the address provided below. We would be happy to assist you with any questions or concerns you may have:
ENTER CONTACT INFO HERE
Collecting Personal Information
When you access the Site, we gather specific details about your device, how you engage with the Site, and the essential information required to complete your purchases. We may also gather more data if you reach out to us for customer support. In this Privacy Policy, we consider any information about a recognizable person, including the ones mentioned below, as “Personal Information”. Please refer to the following list for more details on what Personal Information we gather and for what purposes.
Device Information
We collect data to ensure the accurate loading of the Website and to analyze Website usage for optimization purposes.
We collect this data automatically using cookies, log files, web beacons, tags, or pixels when you access our Website.
We share this data for business purposes with our processor, which includes Authorize.Net, Quickbooks, and BankCard USA.
The Personal Information we collect includes your web browser’s version, IP address, time zone, cookie information, your viewed sites or products, search terms, and how you interact with the Website.
Order Information
We collect your Personal Information to fulfill our contractual obligations and provide you with products or services. This includes processing your payment information, arranging for shipping, communicating with you, screening orders for potential risk or fraud, and sending you invoices and/or order confirmations.
We may also use your Personal Information to provide you with information or advertising about our products or services, according to the preferences you have shared with us.
We collect this Personal Information directly from you.
We share this Personal Information with our processors, including WordPress, Authorize.Net, BankCard USA, Shipstation, MethodCRM, Quickbooks, and Monday.com.
The Personal Information we collect includes your name, billing and shipping addresses, payment information (such as credit card numbers), email address, and phone number.
Customer Support Information
We collect your Personal Information to provide customer support.
We gather this Personal Information when you contact us via email, phone, or chat.
We share this Personal Information with our support system, LiveAgent.
The Personal Information we collect includes your name, email address, and phone number.
Digital marketing information
We may use the information we collect about you for any lawful purpose, including providing our products and services, customer service and support, and other relevant information.
We may also use your information for marketing our products and services to you, subject to your consent, which may include email and text message marketing.
Additionally, we use your information to provide, optimize, and improve our website and support our advertising and marketing efforts.
We may send you abandoned cart reminders if you add items to your shopping cart but do not complete checkout.
We also use your information to comply with applicable laws and regulations and to maintain the security of our website.
We may use your information with your consent, or as otherwise disclosed to you at the time the information is collected.
Sharing Personal Information
We may disclose your Personal Information with service providers to enable ourselves to offer our services and fulfill our contractual obligations to you. For instance:
We rely on WordPress to power our online store. To learn more about how WordPress handles your Personal Information, please refer to their privacy policy available at https://wordpress.org/about/privacy/.
We may disclose your Personal Information to comply with applicable laws and regulations, respond to a lawful request for information, or protect our rights.
We may share the information we collect with the following parties:
Third-party service providers help us provide and market our products and services. This includes payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
Klaviyo, to send email marketing and text message communications. You can review Klaviyo’s Customer Data Notice at https://www.klaviyo.com/legal for more information on how they use your information.
Affiliates or joint venture partners we may have in the future.
As part of a corporate sale, merger, acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
To comply with applicable laws and regulations, respond to a lawful request for information, or protect our rights or the rights of third parties. We may also disclose information to protect the safety or security of any person or entity.
With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been de-identified or aggregated without limitation.
Our website provides interactive features such as review systems where users can post and share their content. Any information that you disclose in these forums can be accessed, collected, and used by other website visitors.
Email and Text Message Communications
To stop receiving our marketing emails, simply click on the Unsubscribe link at the bottom of any email sent by us. However, you will still receive transaction-related messages, such as order confirmations, even if you opt out of marketing emails. If you want to stop receiving text messages from us, reply STOP to any text message we send you. For additional details, please refer to our Mobile Messaging Terms and Conditions, which can be found at ENTER TERMS of SERVICE PAGE LINK HERE
You may review, update, or change your contact information by logging into your account when you have an account with us.
Behavioral Advertising
We utilize your Personal Information to provide you with personalized advertising or marketing communications that we believe may be relevant to you.
To better understand how our customers use the Site, we use Google Analytics. Google’s use of your Personal Information can be found at https://www.google.com/intl/en/policies/privacy/. You can also choose to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We collaborate with our advertising partners to share information about your interaction with our ads on other websites, your purchases, and your usage of the Site. Some of this information is directly collected and shared with our advertising partners, while others may be obtained through the use of cookies or comparable technologies, which you may agree to, depending on your location.
To help us reach out to buyers who made purchases with other WordPress merchants and who may also be interested in our offerings, we use WordPress Audiences to display advertisements on other websites with our advertising partners. Through WordPress Audiences, we also share details about your usage of the Site, your purchases, and the email address connected with your purchases with other WordPress merchants, who may then present you with offers that may be of interest to you.
Using Personal Information
We utilize your Personal Information to offer our services, which encompasses providing products for sale, processing payments, shipping and delivering your order, and keeping you informed about new products, services, and promotions.
Retention
We will maintain your Personal Information for our records when you place an order through the Site unless and until you request us to erase this data. To learn more about your right of erasure, please refer to the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the European Economic Area (EEA), you have the right to object to processing that relies solely on automated decision-making (including profiling), especially when such decision-making has a legal impact on you or significantly affects you.
We do not participate in entirely automated decision-making that employs customer data and has a legal or significant impact.
Our processor, WordPress, employs minimal automated decision-making to prevent fraud, which does not have a legal or significant effect on you.
Services involving elements of automated decision-making include:
Temporary blacklist of IP addresses linked with repeated failed transactions. This blacklist remains for a few hours.
Temporary blacklist of credit cards linked with blacklisted IP addresses. This blacklist remains for a few days.
Selling Personal Information
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Your Rights
California Consumer Privacy Act (CCPA)
As a California resident, you have the right to access the Personal Information we have about you (also known as the ‘Right to Know’), to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details provided above.
If you want to authorize an agent to make these requests on your behalf, please contact us at the address provided above.
Cookies
A cookie is a small piece of data downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). As a result, you do not have to re-enter this information every time you visit the site or navigate from one page to another. Cookies also provide information on how users utilize the website, such as whether it is their first visit or if they are frequent visitors.
When you visit our site, a small piece of information called a cookie is downloaded to your device. Cookies can be classified as session cookies or persistent cookies, with session cookies lasting until you stop browsing and persistent cookies expiring or being deleted. The majority of cookies we use are persistent, and they expire between 30 minutes to two years after being downloaded to your device.
You can manage and control cookies in various ways. However, blocking or removing cookies may adversely affect your browsing experience, and you may not be able to access some parts of our site. Most browsers accept cookies automatically, but you can control whether to accept them through your browser settings, typically found in the “Tools” or “Preferences” menu. Further information on modifying browser settings, blocking, managing, or filtering cookies can be found in your browser’s help file or at websites like www.allaboutcookies.org.
Note that blocking cookies may not prevent the sharing of your information with third parties like our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
We do not change our data collection and usage practices when we receive “Do Not Track” signals from your browser because there is no consistent industry understanding of how to respond to such signals.
Changes
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
Complaints
If you have a complaint, please contact us using the e-mail or mail details provided in the “Contact” section. If you are not satisfied with our response, you have the right to lodge your complaint with your local data protection authority.